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Frequently Asked Questions

  • What is screen printing?
    Screen printing is a stencil-based system of image-making. With the stenciling process, pigment (or ink in our case) is applied through the open areas of a design using a squeegee to create a crisp and clear image. We use a light-sensitive emulsion to create a stencil ready for printing which is then developed in a similar way to a photograph. Once the design has been exposed, it gets rinsed, dried, and is then ready for the printing process.
  • What are your turnaround times?
    Our standard turnaround times are 10-14 working days from receipt of payment and artwork proof approval. Our print times can vary based on design complexity and order quantity so please get in touch if you would like to chat about your printing needs. We offer a rush order service in order to get your printed garments to you quicker. Get in touch for a quote. Please note that we do endeavour to get your prints to you as soon as possible and most jobs are completed much quicker than our standard turnaround times but this can't be guaranteed. If you have any questions about our turnaround times, please get in touch.
  • Do you require payment upfront?
    Yes. No work will start until we have received payment in full upfront for your order and you have approved your design proof.
  • What happens when I place an order?
    After we have received your payment, you will receive a design proof with your design placed on a t-shirt template. This design proof will show the size and location of your print and any other necessary information. (Please note that these proofs are for representation purposes only). Work will only start once you have approved your print proof.
  • How do I provide artwork?
    Ideally in a vector file format. Vector files can be resized an infinite amount of times without losing any quality to the design which will help us to produce the best quality print for you. Either PDF or Ai files are preferred but get in touch if you need help with this. Jpg files are also accepted. Just make sure they are of the highest quality available when exporting the design. We do not accept PNG files.
  • Do you offer samples?
    Due to set-up times and the work that goes into creating your screens, samples of your own design aren’t a viable option. We have a low minimum order quantity and are very confident in providing you with the best quality prints. If you would like to see the quality of our prints, you are more than welcome to pop by the shop or you can check out our very own clothing brand, Downcast Apparel at or @downcastapparel on Instagram. We are able to offer samples as DTF transfers.
  • What is your minimum order?
    We offer a low minimum order quantity of just 10 garments for single colour prints. For designs with 2-4 colours our minimum order is 20+ garments. For 5-6 colours, our minimum order is 50+ garments.
  • Can I supply my own garments?
    If you are supplying your own garments, we (Downcast Apparel Ltd trading as ‘Inky Cow Screen Print Co’) cannot be held responsible for any damages that fall within our tolerances. Where misprints are made, we will refund the cost of the printing but cannot be held liable for the replacement cost of the blanks/garments. Please see below for our tolerances: 20 - 49 = up to 10% 50 - 199 = up to 6% 200 - 499 = up to 4% 500 - 999 = up to 3% By supplying your own garments, you understand that due to the nature of the business, any spoils are unlikely but possible. If you require exact quantities, we strongly suggest providing extra blanks. Please note the above tolerances are per design printed, not per total order quantity.
  • Returns?
    We will go to any lengths to ensure that you are happy with your finished garments however, as screen printed items are bespoke items we can't accept returns. In the unlikely event that a mistake happens on our end (wrong colour garments, design placement etc), we will make sure to amend this. All of our printed garments are subject to rigorous quality control before being shipped out to you.
  • What makes Inky Cow eco conscious?
    We use manufacturers with a reputation for sustainability for all of our wholesale garments as we feel that they best reflect our beliefs in leaving as little trace as possible. All garments are made from the highest quality materials which we have hand selected through trial and error to give you the best possible garment for your project. We use water-based and non-toxic inks, phthalate and heavy metal free plastisol inks and biodegradable cleaning materials to create your items. All of our paper materials and boxes are fully recyclable and we recycle as much in-house as possible to ensure we are creating minimal waste.
  • Do you offer a design service?
    We do, although we cannot offer a rush service for this. Please get in touch to talk about your design ideas or project.
  • Where are you located?
    Our studio is in Burgess Hill, West Sussex but we offer our services all over the UK.
  • What about delivery?
    We use DPD or DHL Next Day delivery for all of our orders. Alternatively, we offer delivery locally for a small fee or you are welcome to pick up from our studio if you book in a time.
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